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Terms and Conditions

Cancellations
You can cancel your order at any time prior to shipment.

Postage & Packaging
All orders to Mainland UK addresses are dispatched via Royal Mail Recorded Delivery, Parcelforce or Courier. A signature is required at destination. Orders are dispatched within 10 days unless items are out of stock. We normally try to dispatch as soon as possible and are happy to respond to requests for speedy delivery when possible. Should you be unavailable to receive your order a card will be left. With regards to Royal Mail deliveries please make sure that you collect your parcel within 7 days otherwise it will be returned to Dee Puddy and further postage charges may be incurred.

A standard postage & packaging charge of £5.95 is made for shipping to Mainland UK deliveries only unless stated otherwise in the product description.
For international deliveries, Isles of Scilly, Isle of Man, Islands and Highlands, Channel Islands please contact me for a quote prior to ordering.

Returns
If goods are found damaged on receipt please contact me immediately to arrange a return.
You can return products for any other reason within 14 days of receipt of the order providing the product is in its original condition but you will bear the cost of returning the goods suitably packaged and insured; please obtain proof of posting on returning your order. The cost of the product will be refunded within 10 days of the receipt of the return.

Privacy
When you make a purchase I need to collect certain information to fulfil your order. I do not sell, rent or otherwise distribute this information to any third parties for any purpose. If you have asked to be added to the mailing list for my newsletter I will send you details of my new products and any events as they become available; you can request removal from my mailing list at any time by contacting me. I will not disclose your details to anybody unless required by law to do so or unless you explicitly give me the authority to do so.

Security
All internet payments details are encrypted and secured by using a leading Payments Service Provider (protx); none of your card details are held by me or on my website.

Copyright
You are granted a limited licence to access and make personal use of this web site, but not to download (other than page caching) or modify it or any portion of it, except with the express written consent from me. All content included on the web site, such as text, graphics, logos and images belongs to me and is protected by United Kingdom and international copyright laws.